I ordered a new battery for my laptop and it arrived in rough shape. It was a nuisance and disappointing, but Batteriexperten were easy to work with and manage the complaint. Once confirmation of the parcel's condition was made, Batteriexperten sent out a new battery, free of charge. As a small business owner it was good to know that the integrity of my order was maintained and honoured. Despite the frustration of not receiving my package as expected, I am more trusting of Batteriexperten's reliability when things go wrong. Thanks!