| FAQ-Frequently Asked Question
If you cannot find the answer to your questions, then you are
much more than welcome to contact us
About Batteriexperten
How can you be cheaper than others?
Do you have a store/shop?
Can I call in my order? About your order What does “Order product” mean? Why is my battery taking so long to arrive? Do I have to give out my personal code number? Can I return my order, if I don’t want it anymore? How much does the freight cost? How will my order get delivered?
About our products
Can replacement batteries damage my product? Can I charge your batteries in my original charger? How do I find the battery I’m looking for? What’s the difference between Li-ion, Ni-Mh and Ni – Cd? For how long can I film with my new battery? How do I take care of my battery? Can I use my older Ni-Cd charger for newer Ni-Mh batteries? What’s a battery? I want to download instructions and technical detailed description.
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| How can you be cheaper than others? |
Through wise purchases directly from factories we are able to keep purchase prices and freight costs cheap. These and other smart solutions are one of the reasons why we are able to offer one of the best prices for batteries in Sweden
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| Do you have a store/shop? |
No, just as a web shop.
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| Can I call in my order? |
Yes, our telephone hours are 09.00 - 16.00 on weekdays. Call us on (+46)0200-580-280.
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| What does “Order product” mean? |
This means it will take approximately 1-2 weeks to deliver. It clearly states if a product is an “order product”.
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| Why is my battery taking so long to arrive? |
I you have chosen the payment method “prepaid”, it will take 1 day before we are able to see your payment and your package will be sent after your payment is approved. Check with the post office, there is a chance that they have forgotten to deliver a dispatch note to your address.
An “order product” has 1-2 weeks delivery time.
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| Do I have to give out my personal code number? |
Yes, but only if you choose the payment method “invoice”. In other cases you may choose 00000-0000.
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| Can I return my order, if I don’t want it anymore? |
Of course, if you are not happy, we are not happy. Contact us before sending back a product, but the product must be in the original condition.
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| How much does the freight cost? |
For orders that cost over 500 Swedish crowns you don’t have to pay the freight cost, if your order costs less than the 500 Swedish crowns the freight cost is 29 Swedish crowns. It doesn’t matter how many items/products you order, the freight cost is always the same.
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| How will my order get delivered? |
We use the post office as a shipping agent. The package will be sent directly to your mailbox. If you have chosen COD (Cash on delivery) or if the package is too big to fit your mailbox, you will receive a dispatch note for you to collect your order at your local post office.
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| Can replacement batteries damage my product? |
We have over 30 000 customers (Feb 2009) have not damaged a single product. Our batteries are high quality products. Batteries contain stratified energy that later transform into electricity when in use.
It’s always a risk when it comes to original and replacement batteries. Always follow our safety description that comes with your product.
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| Can I charge your batteries in my original charger? |
Yes, all of our batteries fit in any original charger.
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| How do I find the battery I’m looking for? |
The first thing you should do is to look after the product name (for example Canon Luxus) or the battery name (for an example NB-2L) as it usually is written on the battery. You can use the search function to the left to find your battery. On the battery you can gather voltage (V), capacity (mAH or AH) and the chemical construction (cell) for example Li-ion, Ni-Mh or Ni-Cd.
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| What’s the difference between Li-ion, Ni-Mh and Ni – Cd? |
| Li-ion (Lithium Jon) is one of the newer battery types. Li-ion batteries are one of the lighter batteries and give better capacity in terms to its weight than other similar battery types.
This battery (Li-ion) has no known difficulties with memory effect and does not need be fully charged. Normally a Li-ion battery is able to manage approximately 500
and have 2-3 years
The batteries can be charged.
Ni – Mh (Nickel Metal Hydride) is the most common battery type. This type of battery has a very small memory effect which means they need to be more maintained than li-ion batteries.
Ni-Cd (Nickel Cadmium) is one
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| For how long can I film with my new battery? |
It’s hard to say. It depends how long you use it.
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| How do I take care of my battery? |
Your new battery will be delivered uncharged. You need to charge it a few times before it reaches its full capacity. A Ni-Cd or a Ni-Mh battery needs to be charged once a month. If you are not going to use the battery for a while, store it fully charged in room temperature and charge it once a month so it will not lose its full capacity.
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| Can I use my older Ni-Cd charger for newer Ni-Mh batteries? |
It depends on what kind of charger you have. We recommend a Ni-Mh charger for best use.
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| What’s a battery? |
An electrochemical battery - or, more precisely, a "cell" - is a device in which the reaction between two substances can be made to occur in such a way that some of the chemical energy is converted to useful electricity. When the cell can only be used once, it is called a "primary" cell. When the chemical reaction can be reversed repeatedly by applying electrical energy to the cell, it is called a "secondary" cell and can be used in an accumulator or "storage" battery.
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| I want to download instructions and technical detailed description. |
| För att ladda ner vår säkerhetsföreskrift eller tekniskspecifikation för våra batterier följ länkarna nedan. |
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| - Safety descriptions (Swedish) - Technical descriptions for batteries (English) [To the top] |
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